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Customer Satisfaction Engineer

Job Type
Sterling Heights, Michigan
Up to US$0.00 per hour
Job Ref
Date Added
March 19th, 2024

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Customer Quality Engineer. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Hourly pay range $39-41 Per hour
Job Responsibilities

  • 38111 Van Dyke Ave, Sterling Heights, MI 48312
  • We are looking for a Customer Satisfaction Engineer/ Quality Resident. This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes.
  • Voice of the customer.
  • Provide suggestions / solution plan to internal functions for customer problem solving.
  • Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling products in their processes.
  • Work with the team to implement cost reduction initiatives where applicable.
  • Establish and maintain oral and written communications with the appropriate Customer contacts / organizations
  • Track Customer complaints (WFCC -formal as well as Informal)
  • Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
  • Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
  • Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
  • Participate as part of the vehicle assembly plant "Quality Team" including fostering communication and building strong relationships with customer to improve customer satisfaction level.
  • Coordinate in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up .
  • Follow EHS policies where applicable
  • Coordinate sorts, reworks, and special investigation analysis as needed.
  • As an Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer.

Job Requirements

  • BS Engineering Degree or equivalent STEM Major
  • Proficient Microsoft Office Skills
  • Excellent Organization Skills
  • Excellent Communication Skills
  • Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience.
  • Trouble shoot wiring harness problems.
  • Knowledge of wiring schematics.
  • Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.
  • Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow.
  • People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
  • Multifunctional comfortable to follow up several projects at the same time.
  • Supports and exemplifies values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration
  • Organized and self-sufficient professional.
  • Open to travel.

As a Customer Quality Engineer with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

  • Medical, dental, and vision
  • 401(k) plan with employee contribution opportunities
  • Paid time off, including holidays
  • 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

Please contact or fill out this form to request accommodations.

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