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Fiber Billing Helpdesk Specialist

Job Type
Westborough, Massachusetts
Up to US$39.24 per hour
Job Ref
Date Added
June 7th, 2024

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Fiber Billing Helpdesk Specialist. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities
Your specific duties as a Fiber Billing Helpdesk Specialist will include:

  • Fiber Billing Help Desk Specialist
  • Locations: Charlotte, NC, Warrington, PA, Westborough, MA or Westford, MA and will be required to be on-site Monday thru Thursday, with Friday is an optional WFH day.
  • Pay Rate: $39.24 per hour
  • Contract Length: 6 Months W2 employee of Bartech Staffing
  • We are looking for candidates with billing call center experience, candidates with ticketing system experience, candidates that have experience with mostly inbound calls and emails.
  • Some outbound calls are required as well. The volume is around 10-15 calls/emails per day.
  • ServiceNow is the ticketing platform and desired, along with Oracle.
  • The Fiber Billing Help Desk team at promotes loyalty initiatives by handling customer inquiries and helping resolve customer issues. This includes coordinating communication across all relevant internal departments to educate customers, provide resources to customers and improve internal customer databases to deliver a consistently great customer experience.
  • This person will engage with customers and internal staff in a positive manner and perform primary functions including but not limited to:
  • Professionally and effectively handling by phone and email contact.
  • Researching and resolving inquiries using online applications and legacy systems and making outbound phone and email contact  
  • Adhering to quality standards, including company procedures, policies and legal requirements.
  • Participating in individual and team coaching sessions and proactively providing and receiving feedback.
  • Managing customer contact databases to support billing and client service functions 
  • Completing ad hoc projects and related deliverables, as assigned.
  • Handle objections into a commitment to pay.

Job Requirements

  • One to two years customer service experience in an office environment (previous Call Center experience preferred).
  • One to two years accounts receivable experience
  • Experience in a multi-functional role and using multi-company accounting software package - Oracle and ServiceNow Preferred
  • Previous Telecommunications experience preferred.
  • 4 year college degree preferred, but not required in Accounting, Business or equivalent experience.
  • Complete use and functionality of the Microsoft 2010 Office product suite.

As a Fiber Billing Helpdesk Specialist with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

  • Medical, dental, and vision
  • 401(k) plan with employee contribution opportunities
  • 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting or fill out this form to request accommodations.

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