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Desktop Support Technician

Job Type
Auburn Hills, Michigan
US$60000 - US$65000 per year
Job Ref
Date Added
July 2nd, 2024

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Desktop Support Technician. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities
Your specific duties as a Desktop Support Technician will include:

  • Compensation (Range): / hour: Salary: 60 to 65k per year
  • Diagnose and resolve most PC hardware and software problems, refer problems requiring specialized training to higher-level personnel.
  • As part of the help desk, provide support to user requests over the phone and email using the ticket system.
  • Install and troubleshoot issues with Desktop and Laptop Computers
  • Support users on computer issues relating to email, network, printing, etc.
  • Troubleshoot and resolve issues on Windows 10, Office365
  • Support and maintain Laser Printers, Label Printers, Handheld RF Scanners and other related equipment on the production shop floor and warehouses.
  • Work with IT group to resolve issues with Networks, Active Directory, Servers, backup devices.
  • Willingness to perform regular travel to other Michigan sites in Lake Orion & St. Clair.
  • Prepare documentation of systems, IT Assets and services.
  • Ensure IT Incidents and Service Requests are handled in a timely manner to meet SLA.
  • Support IT projects at Michigan sites.
  • This role involves interacting with IT users at all levels of the company. Good Customer Service skills required.
  • Continuously strives for improvement in performance of all responsibilities
  • Onsite & Regular work hours 8 AM to 5 PM, with occasional off hours/weekend work for planned system maintenance tasks and unplanned system events.
  • Auburn Hills, Michigan

Job Requirements

  • Computer Certification, Comptia A+, MCSE, MCITP, Assoc. Degree
  • 3-5 years related experience in a Desktop Support role
  • ITIL or ITSM training or experience in a help desk environment.
  • Customer Service Skills - Ability to take care of the customers' needs while following company procedures.
  • Ability to organize and prioritize tasks and projects
  • Problem Solving - Ability to find a solution or to deal proactively with computer system issues.

Make the most of your experience!
Apply now!
Applicant must be eligible to work in the US for immediate opening.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting or fill out this form to request accommodations.

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