Service Delivery Specialist

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Service Delivery Specialist. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities
Your specific duties as a Service Delivery Specialist will include:

• Compensation (Range): 47.54 / hour
• Coordinate and lead customer meetings including kick-off and status update calls.
• Manage the activities of internal operations and engineering groups to ensure proper planning, communications and implementation of solutions.
• Communicate customer requirements to other cross-functional technical teams and project stakeholders to achieve project results.
• Communicate project status including dependencies to customer in order to set and meet expectations.
• Develop a relationship with the client and serve as primary point of contact for any discussions regarding the project status and deliverables with the customer as well as with Fiber management.
• Perform critical path analysis for projects to calculate, identify and manage aspects of the deployment and mitigate risk.
• Make project specific decisions independently to affect the overall scope of a project.
• Empowered to reject invalid or poor work, recommend alternate courses of action.
• Ability to take complete ownership of projects with minimal assistance or supervision.
• Resolve and/or escalate issues in a timely fashion.
• Ensure project documents are complete, current and store appropriately
• Build company image by collaborating with customers and employees; enforcing ethical business practices
• If applicable, maintain district data for centralized functions such as fleet and inventory.
• Track organizational priorities, organize meetings and track action items and create reports, presentations, and other activities as dictated by the business

Job Requirements

• Bachelors Degree or equivalent industry experience
• Enterprise telecom experience
• 5+ years of Project Management experience
• Experience managing large scale complex projects in a like or related industry
• Strong working knowledge with the Microsoft Office portfolio
• Direct and indirect people management experience
• Autonomous, Detailed/ Organized
• Excellent client facing and internal communication skills
• Thorough understanding of project management fundamentals including requirement definition, resource scheduling, risk mitigation and change management
• Solid organizational skills including attention to detail and multitasking skills
• Understanding of OSP/ISP construction
• Strong understanding of Ethernet technologies
• Understanding of carrier installation, test and turn-up procedures
• Must demonstrate experience in managing multiple vendors, resources, to deliver time-sensitive projects.
• Must demonstrate experience in customer relationship management and possess the ability to adapt project management approach to satisfy customer's needs

Benefits
As a Service Delivery Specialist with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.