Workforce Management Consultant

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Workforce Management Consultant. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities
Your specific duties as a Workforce Management Consultant will include:

• Compensation (Range): $60 - $70/ hour: Salary:
• Seeking an experienced and strategic Senior Workforce Manager to lead workforce capacity planning and management efforts. This pivotal role is responsible for ensuring optimal workforce operations across our global BPO partners in Central America and the Philippines. The ideal candidate will possess deep expertise in workforce management, particularly with the IEX NICE platform, and have a proven track record of managing large-scale operations with nearly 1,000 representatives.
• Strategic Workforce Planning: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements.
• Forecasting: Utilize advanced analytical techniques to predict future workforce needs, ensuring alignment with business growth and seasonal variations.
• Scheduling: Oversee the creation and management of efficient schedules that optimize workforce availability and productivity while meeting service level targets.
• Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain operational efficiency and address immediate challenges.
• BPO Collaboration: Partner with BPO operations in Central America and the Philippines to ensure seamless integration and alignment with DTE Energys operational goals.
• Performance Management: Utilize the IEX NICE platform to track, analyze, and enhance workforce performance, implementing continuous improvement initiatives.
• Reporting and Analytics: Direct the reporting team to deliver accurate and timely workforce performance reports, providing actionable insights to senior leadership.
• Stakeholder Engagement: Collaborate with HR, Operations, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals.
• Budget Management: Oversee and manage a workforce budget of nearly $40 million, ensuring cost-effective allocation of resources and adherence to financial targets.
• Compliance and Best Practices: Ensure all workforce management practices comply with company policies and industry regulations and promote the adoption of best practices across the organization.

Job Requirements

• Bachelors degree in Business Administration, Human Resources, or a related field; Masters degree preferred.
• Minimum of 7-10 years of experience in workforce management, with at least 5 years in a senior or managerial role.
• Extensive experience supporting BPO operations in Central America and the Philippines.
• Proficiency with the IEX NICE platform and other workforce management tools.
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.
• Excellent leadership and team management skills, with a proven ability to lead cross-functional teams.
• Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Green Belt Certification required; Black Belt Certification preferred.
• Both of the following are mandatory requirements:
• Union experience
• BPO experience
• Preferred Qualifications:
• Certification in workforce management or related areas.
• Experience in the energy sector or similar industries.
• Knowledge of additional workforce management technologies and methodologies.
• Candidate does not need to be local

Benefits
As a Workforce Management Consultant with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.