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Client Service Specialist

Job Type
Contract
Location
Chandler, Arizona
Salary
Up to US$19.5 per hour
Job Ref
BBBH2311355_1738272176
Date Added
January 30th, 2025

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Client Service Specialist. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities
Your specific duties as a Client Service Specialist will include:

  • Compensation (Range): $19.50 / hour: Salary
  • Responsible for proactively maintaining the customer relationship and revenue by managing the customers business needs, as well as focusing on retaining and growing the overall customer relationship in order to meet company goals and objectives. Work closely with the Account Team and Sales Management to seamlessly service the customers.
  • The CSM organizations charter is client satisfaction, preservation of revenue and sales enablement
  • Essential Job Functions
  • Develop and maintain customer and account team relationships
  • Responsible for revenue protection and churn on all assigned accounts
  • Actively work with the sales team and customer to determine needs for near term additional services and the accounts long term network planning activities
  • Attend Quarterly Business Reviews as well as participate in pre and post sales customer meetings messaging the Crown Castle Support Structure.
  • Act as the primary post installation contact as well as the liaison between customer and Crown Castle Fiber internal partners to ensure strong service and response to customer needs
  • Manage account billing, inventory, trouble tickets, SLA and credit inquiries with internal groups and work with customer on any service related issues
  • Provide and review service inventories, scorecards, customized reports and performance metrics via business review meetings with customer
  • Onboard customers to the Crown Castle Fiber Business Portal
  • Process and actively follow orders through internal processing to ensure timely and accurate completion in order to meet customer expectations
  • Review, evaluate, prepare, and deliver RFP/RFQ responses for existing monthly recurring revenue
  • Drive renewal negotiations

Job Requirements

  • Bachelors Degree or equivalent experience in Business, Sales, or related field preferred
  • 5 years of outside sales and or customer facing management experience
  • Telecom experience preferred
  • Proven project management experience
  • CRM and Microsoft Office experience
  • Strong commitment to deliver exceptional customer service
  • Proven ability to work well with external and internal customers
  • Ability to prioritize multiple assignments and meet all deadlines
  • Ability to foster teamwork and partner across functions to deliver seamless service to customer
  • Excellent presentation skills
  • Strong organizational, administrative, and time management skills
  • Strong analytical/quantitative skills
  • Excellent negotiation skills with proven ability to close business


Benefits
As a Client Service Specialist with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

  • Medical, dental, and vision
  • 401(k) plan with employee contribution opportunities
  • 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.

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