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Customer Service Representative

Job Type
Contract
Location
Tewksbury, Massachusetts
Salary
US$20 - US$22 per hour
Job Ref
BBBH2311419_1738612849
Date Added
February 3rd, 2025

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Customer Service Representative. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities
Your specific duties as a Customer Service Representative will include:

  • Compensation (Range): / hour: Salary: 20-22 HR
  • 8 - 5 pm
  • Fully onsite
  • The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.
  • To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Perform Customer Service Support functions as the first point of contact with the customer.
  • Adhere to ISO9001 Customer Service Procedures and Work Instructions.
  • Maintain Quote Log and Production Order Log Tracking Database.
  • Utilize the ERP-LX (Order Entry) system.
  • Provide Part, Pump, Motor quotes to customers as required.
  • Assist with Warranty claim Processing.
  • Assist with Credit Memo / No Charge requirements.
  • Preparing the customer communication folder.
  • Perform Order Entry Processing and provide Order Status updates as required.
  • Process Change orders (address changes, schedule date, carrier changes).
  • Assist Sales teams with customer support activities.
  • Understand and perform Export Compliance tasks as required.
  • Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
  • Other duties as assigned by the Customer Service Manager.



Job Requirements

  • Must have SAP experience
  • Phone skills required
  • High School Diploma.
  • Prefer associates degree individuals or some level of college experience.
  • Strong financial/accounting skills required.
  • Problem solving skills and strong written and verbal communication skills required.
  • Must be knowledgeable in MS Office applications.
  • 1-3 years experience


Benefits
As a Customer Service Representative with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

  • Medical, dental, and vision
  • 401(k) plan with employee contribution opportunities
  • 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.

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