Service Delivery Specialist

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Service Delivery Specialist. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities
Your specific duties as a Service Delivery Specialist will include:

• Compensation (Range):33-37 / hour: Salary:
• The main role of this position is screening, managing, and overseeing customer service orders from order acceptance to billing, aligned to the established standard process timeframes and workflows.
• The candidate hired for this position will be key and entrusted to ensure customer satisfaction is held to the highest standards measured by our cooperate values.
• Oversee customers' service orders for the implementation of the Fiber Solutions (Dedicated Internet, EVPL, Dark Fiber, Data Center/Collocation etc.).
• Manage timelines, budgets, and quality of service by coordinating the assignments of functional teams (Construction, Permitting, Field Operations, and Network Engineering) to ensure proper planning and implementation of solutions.
• Manage stakeholder's expectation through the lifecycle of the projects..
• Increase Net Promoter Score by creating strong relationships with customers and managing escalations.
• Maintain and update internal systems and tools to ensure project forecast accuracy, data integrity, and record compliance documents.
• Responsible for projects with CAPEX primarily at or under $125K.
• Timely submission of BRs (Budget Revisions) in accordance with internal finance guidelines.
• Evaluate critical path milestones for projects to calculate, identify and manage aspects of the deployment, mitigate risk, and maintain system accuracy.

Job Requirements

• Associate's Degree or equivalent work experience
• One (1) to three (3)+ years in a customer-facing position
• Foundational knowledge of Telecommunication services
• Strong attention to detail
• Ability to multi-task and prioritize tasks appropriately
• Excellent customer service and communication skills, both verbal and written
• Project/Time Management skills
• Accounting/Finance skills
• Resourceful, creative, and results oriented thinker
• Microsoft Office (Excel, Word, Access, PowerPoint, etc.)
• Organizational Relationship
• This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.
• There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Benefits
As a Service Delivery Specialist with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.