Telephony Systems Support Technician

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Telephony Systems Support Technician. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities
Your specific duties as a Telephony Systems Support Technician will include:

• Compensation (Range): / hour: Salary: $33.70 hr.
• The NOC Technician will be responsible for monitoring network events, initiate incident, perform high level triage and manage escalations and notifications in a 24 by 7 environment.
• The position will require direct communication with customers as necessary and work closely with Tier2 organization. The NOC technician is expected to be able to diagnose hardware, software and system issues.
• Responsible for the 24x7x365 monitoring of all critical systems and answering customer support calls
• Answer customer calls, create tickets and perform initial triage for issue resolution
• Monitor network alarms, create tickets and perform initial triage for issue resolution
• Identify customer impact and urgency
• Resolve the issue if possible by utilizing documented processes and run books
• Escalate/Assign tickets to appropriate internal support teams if the issue cannot be resolved within define guidelines
• Own accountability of the incident ticket until ticket closure by observing ticket progression by continued oversight of the incident for appropriate progression
• Perform direct communications to customers for updates as necessary
• Send all incident updates and notifications to defined recipients (internal engineers, management or external customer) as necessary in accordance to defined notification procedure
• Once incident is deemed resolved, verify and close tickets
• Ensure ticket handover during shift changes in accordance to operations guidelines
  

Job Requirements

• High School Diploma or equivalent experience
• Strong work ethic and multi-tasking ability
• Able to work unsupervised but also utilize direction, supervision, and training effectively
• Excellent analytical problem solving and decision-making abilities
• Strong written and verbal communication skills
• 1-2 years work experience in telecommunications or similar fields
• Understanding of standard concepts, practices, and procedures within the telecommunications field.
• Experience and understanding of some or all of the following areas: SONET, IP subnetting and layer 2/3 routing, DWDM, dark fiber services
• Experience with some or all of the following equipment platforms: Ciena Optical platforms, Cisco Optical platforms, Infinera, Juniper MX and EX series, MRV switches, Cisco routers and switches
• Understanding of NMS and EMS systems to navigate and troubleshoot efficiently
• Experience with Layer2/3, BGP, IPv6 and/or JUNOS a plus

Benefits
As a Telephony Systems Support Technician with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.