IT Helpdesk

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract IT Helpdesk. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities
Your specific duties as a IT Helpdesk will include:

• Job Title: Helpdesk Technician
• Location: Bartlesville, OK 74003
• Pay Rate: $19/HR
• Length: 12-month contract *eligible to extend
• Schedule: ** Must be flexible for all shift schedules from day, evenings, weekends, and overnights.
• The Help Desk Agent will provide professional and courteous customer service to Phillips 66 Marketers and Dealers regarding their Network connectivity and credit card acceptance, Fuel Allocations Supply Management, and Extranet Support. The Help Desk Agent Level 1 position requires 24/7 availability, and the ability to provide customers with timely, accurate and efficient technical support.
• Must be willing to work any shift.
• Responding to customer inquiries via phone, IM, online networks, and/or email, troubleshooting and resolving issues with credit card processing.
• Troubleshooting and Point-Of-Sale hardware, software and/or network connectivity issues.
• Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).
• Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.
• Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation.
• Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.
• Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role.
• Supporting Marketer/Dealer requests regarding Phillips 66 extranet sites (Bizlink / Lubestream).
• Position Requirements Basic/Required:
• Legally authorized to work in the job posting country
• High School Diploma or GED equivalent
• Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays
  

Job Requirements

• Marketing business insight
• Familiarity with EPOS equipment
• Demonstrated ability to effectively work within a team environment
• 1 or more years of Information Systems Help Desk / Support experience
• Knowledge of communication devices/methods such as Broadband, VSAT, and DSL
• Access to and knowledge of downstream systems which interface with the Credit Card System
• Intermediate knowledge of all Microsoft Office software applications
• Intermediate knowledge of computer, DSL and VSAT hardware
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to learn other software and web-based applications per the requirements of this role
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products
• Ability to write professional reports, business correspondence and procedure manuals
• Ability to effectively present detailed information and respond to questions from groups of managers, clients, and/or customers
• Excellent interpersonal and communication skills

Benefits
As a IT Helpdesk with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.