Technical Assistance and Field Support Manager

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Technical Assistance and Field Support Manager. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities

• Compensation (Range): $47/hr
• The Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions-oriented Global Service Commodity Manager - Diesel / Transmission / Driveline to join the Technical Assistance team in Auburn Hills. The Global Service Commodity Manager - Diesel / Transmission / Driveline will be responsible for managing a highly talented technical support team and executing deliverables aligned to field issue resolution initiatives.
• The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.
• Champion for the resolution of product issues identified though Field Reporting, & various call center data trends.
• Daily interaction with Product Development, Customer Experience, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.
• Primary internal global escalation point to ensure the timely release of pending field actions.
• Primary liaison to direct Product Development and Customer Experience for appropriate repair methods and communication strategy.
• Maintain awareness of all field issues impacting the respective commodity areas.
• Maintain expertise in past, present, and future vehicle diesel, transmission, and driveline systems and repair processes.
• Investigate, propose, and implement solutions for issues relating to Fixed First Visit.
• Project manage and lead initiatives to improve Fixed First Visit, Customer Service Index (CSI), and other service related projects.
• Daily management of the commodity specific Field Technical Support team - including team member development, performance goals, and workload balance.
• Other projects and tasks as delegated.
• Employee will need to work cross functionally to provide guidance in field and dealer processes and provide appropriate direction to ensure the successful resolution of product related field issues. The selected candidate must also be able to identify and implement solutions to enhance departmental performance and efficiency.

Job Requirements

• Ideal candidates would also have Service or Aftersales backgrounds.
• **3-5 days per week onsite at CTC.**
• Education: Bachelors degree in Engineering, Automotive Technologies or a closely related field
• Minimum 3 years of leadership experience with proven ability to develop effective working relationships with internal and external users/customers and stakeholders
• Minimum 5 years of technical experience directly related to the design or repair of vehicle communication networks, electrical systems, software, body, chassis systems and components
• Strong understanding of dealership operations, warranty systems, and the dealership technician environment
• Strong supervisory, presentation, communication, and writing skills
• Self-motivated with a commitment to team orientation
• Ability to interact effectively with various management levels
• Ability to multi-task and prioritize in a challenging and fast-pace work environment
• Ability to deal effectively with a wide range of dealership personnel and field operations staff
• Proficient in Microsoft Office - Excel, PowerPoint, Access, Word
• Preferred Qualifications
• Engineering level systems expertise
• 5 years or more experience with Dealership and/or Field systems and processes
• Existing, positive relationships within engineering and quality organizations
• Communication networks, electrical systems, software, body, chassis experience

Benefits
As a Technical Assistance and Field Support Manager with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• Paid time off, including holidays
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.