Automotive Call Center Advisor

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Automotive Call Center Advisor. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities

• Compensation (Range): $21 - $22 / hour
• Training is ONSITE HYBRID - MUST BE LOCAL - no more than 15 miles
• Typing Test Required -
• PLEASE ANSWER QUESTIONS WHEN SUBMITTING:
• 1. Unfortunately, we don't always deal with happy, easygoing people in our jobs. Describe a time when you had to deal with a difficult or angry person.
• 2. Tell me about a time you had a deadline or goal to accomplish. What was the goal? What was the result?
• 3. Tell me about a time you dealt with a project that had limited instruction.
• 4. Handling customers of a luxury brand often requires a higher level of service. Could you explain how you would approach service differently for a luxury customer compared to a standard customer? What specific strategies would you use to provide 'white glove' service
• 5. Can you describe a time when you went above and beyond to provide the best customer experience possible? What was the situation, what actions did you take, and what was the outcome?
• Overview:
• Universal Advisors are responsible for managing the day-to-day contact duties with customers with any issues related to Customer Assistance, Marketing Support, EV, and Connection Center. Communication methods used are Messaging, Phone, and Email. Advisors are driven to be successful in building relationships with our customers, dealership personnel, Field organization, Brand Quality, and various stakeholders.
• Responsibilities Include:
• Handle inbound interactions between Care, Marketing Support, EV, and Connection Center inquiries through phone, email, or messaging.
• Proficient case handling for your customers while providing them with resolution in a timely manner.
• Ensuring the Team Leaders and Senior Advisors have the necessary information on case status, suggestions, and resolutions.
• Participating in additional training to increase skillset to better handle our customers and Members.
• Connection Center Skilling- Technical troubleshooting of vehicle connectivity, Wi­ Fi, Infotainment and Mobile App concerns.
• Attended Bi-Weekly 1:1's with Team Leaders to identify constructive feedback regarding process compliance and customer experience.
• Exceed expectations for team KPls, such as service level, Customer Satisfaction and completed on-time activity metrics.
• Be a part of a team culture that puts the customer at the center of everything we do while also delivering operational excellence.
• Must have availability to work Sunday-Saturday with flexibility on hours depending on the needs the business and shift bid selection.

Job Requirements

• Bachelor's Degree preferred or equivalent work experience
• 1+ Years of experience in luxury customer service-related profession
• Technical proficiency, problem solving, and troubleshooting experience
• Computer navigation and proficiency in Excel, PowerPoint, and Word
• Strong verbal and written communication skills
• Knowledge of General Motors CX Tools and processes
• Ability to deal with ambiguity and adapt quickly in a fast-paced environments

Benefits
As a Automotive Call Center Advisor with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• Paid time off, including holidays
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.