Business Analyst

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Business Analyst. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Hourly pay range $ 34
Job Responsibilities

• Within the Customer Care team, the Reporting Business Analyst is responsible for data analysis and report generation on data collected by the Customer Care team.
• The Reporting & Analytics team analyzes the data collected from these touchpoints to generate insights to help drive a positive ownership experience.
• The role is tasked with monitoring performance of operational goals.
• It is also responsible for data analytics, predictive modeling, telephony analytics and development of reporting automation to drive efficiency.
• This role will be responsible for communicating with various stakeholders, including Vehicle Brands, Connected Services, Critical Customer Management and Contact Center Operations, to ensure that their data needs are met.
• This may also include preparing/delivering presentation materials for KPI performance and related topics for high level meetings.
• The position will also identify opportunities to improve reporting and analytics capabilities and assist in system enhancement projects.
• Genesys Cloud telephony analysis and reporting (real-time, historical, IVR deflection analysis, etc.)
• Salesforce report development/maintenance of out of the box reports and dashboards
• Develop reporting automation to improve reporting efficiencies
• Create and maintain weekly and monthly Operational Performance reports to be shared with Global and Regional teams in a timely manner
• Provide input for CRM development to support contact reason identification, reporting capabilities and future analytics
• Development and ongoing maintenance of operational dashboards and reporting tools for Customer Care and contact center vendor management
• Responsible for timely analysis of customer information and contact drivers to support issue resolution and provide the Voice of the Customer to the Brands for future development of features and services
• Provide reporting to manage effectiveness of customer facing knowledge and self-service strategies
• Conduct data mining, build predictive models, and make recommendations to anticipate future customer demands and increase call center efficiencies and effectiveness
• Incorporate accurate integration of artificial intelligence/machine learning models into future enterprise strategies

Job Requirements

• 80% ONSITE - with potential to move to 100% ONSITE
• Bachelor of Science Degree in Project Management, Business Administration, or Decision Science/Statistics
• 1-2 years of analytics experience
• Goal-oriented and self-directed
• Time Management
• High attention to detail for data auding purposes
• Strong verbal and written communication skills
• Knowledge of Genesys platform and reporting tools (PureEngage Cloud, Cloud CX)
• Knowledge of Salesforce and Salesforce reporting tools
• Demonstrated enthusiasm and ability to drive change
• Expert level proficiency in Microsoft Business Suite (Excel, PowerPoint, PowerBi)
• Able to prioritize and manage time to deliver business requests in a timely manner
• Detail-oriented to ensure high quality data is rendered
• Masters degree in above related area of study
• Demonstrated ability to learn and be proficient with new software applications
• Intermediate knowledge of DB2 SQL
• Intermediate experience using statistical/data software (QlikSense, SPSS, SAS, R, Python, etc.)

Benefits
As a Business Analyst with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• Paid time off, including holidays
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Keyword:

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.