Automotive Aftermarket Support Specialist

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Automotive Aftermarket Support Specialist. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Hourly pay range $ 31-33
Job Responsibilities

• Manage the day-to-day operation of ACDelcotds.com
• Provide second level support for the ACDelco ebusiness and aftermarket support centers
• Review refund requests
• Review government purchase forms
• Handle customer concerns
• Monitor and respond to customer inquiries to the acdelcotds.com email box
• Manage issues that might arise with the website
• Create IT help ticket request and manage to resolution
• Post maintenance announcement on site for customers
• Notify National Automotive Task Force or maintenance windows and issues
• Perform export screening reviews'
• Maintain monthly sales reporting dashboard for management
• Manage IT enhancement projects
• Create user test case in TFS
• Execute user acceptance testing
• Attend code deployment calls and perform testing for sign-off
• Manage website enhancement log and prioritization
• Develop and maintain user support materials for both the field team and end users
• Develop and maintain sales support materials for the field team
• Monitor Kibana for abuse activity
• Manage special access requests including billing
• Maintain monthly aftermarket governance meeting
• Schedule meetings
• Create agenda
• Solicit topics from the team prior to meetings
• Maintain tracking records of any issues

Job Requirements

• Automotive aftermarket experience required
• 2-3 years of experience, open to 1 year of experience as well!
• Dealership experience (not currently there, but previous)

Benefits
As a Automotive Aftermarket Support Specialist with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• Paid time off, including holidays
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.
Keyword: Excel, PowerPoint, automotive aftermarket, dealership

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.