Automotive Call Center Specialist

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Automotive Call Center Specialist If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Hourly pay range $19 - $20/hr.
Job Overview & Responsibilities
Associates in this role will be part of our client's Electric Vehicle call center environment. They are required to utilize exceptional customer service, marketing, and sales techniques to support out client's EV owners and prospective EV owners.
This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, our client, our dealers, and our brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution. Counsel and support hourly employees with needs/concerns as required.

• Serve as the product experts for client EVs, charging platforms, and energy platforms
• Building value and offering sales and solutions to enhance the EV ownership
• Assist customers via phone, chat/messaging, and email with product, reservation, ordering, dealership, service, ownership support, home-charging, vehicle troubleshooting, and recall-related questions
• Keep records of customer interactions, recording details of inquiries, complaints, issues, comments, as well as actions taken
• Take complete ownership of each customer interaction and ensure that all customer questions and concerns are answered to completion through thorough case management
• Refer unresolved customer grievances to designated departments for further assistance
• Review and process reimbursement claims for vehicle disruptions
• Offer and process goodwill for certain business cases to retain customer loyalty and provide customer satisfaction
• Check to ensure that appropriate changes or solutions were made/provided to resolve customers inquires.
• Provide quality customer care from a fully remote work environment.

Job Requirements

• 1 - 2 years experience in a high volume call center environment
• High School Diploma or GED, College Degree preferred
• Strong communication skills
• Microsoft Office experience
• Automotive experience preferred

Benefits
As a Automotive Call Center Specialist with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• Paid holidays and vacation time
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.
Keyword: Call Center, Automotive, Customer Service

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.