Computer Support Associate I - Infrastructure

Job Title: Computer Support Associate I - Infrastructure
Location: Waterloo, IA

Responsibilities:
- Provide day-to-day operational support for computing environments
- Troubleshoot hardware and software issues
- Manage onsite desktop hardware and printers
- Support conference rooms and computer deployments
- Image computers and replace printer toner
- Resolve trouble tickets from ServiceNow queues
- Update assets in Asset Center
- Follow KB articles for problem resolution
- Create and maintain basic documents and records

Qualifications:
- Technical background in IT support
- Knowledge of desktop hardware and software
- Familiarity with printer operations and maintenance
- Understanding of basic networking concepts
- Excellent communication skills, both written and verbal
- Ability to follow established procedures and documentation

Important Skills (with Justifications):
1. Customer Service - Essential for interacting with users and resolving their issues effectively
2. Problem-Solving - Crucial for diagnosing and fixing various technical problems
3. Time Management - Important for handling multiple support requests efficiently

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.