Project Manager - Offshore Operations

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Project Manager - Offshore Operations (Call Center / BPO). If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Location: Warren, MI
Pay Rate: $45-$50/hour
Duration: Long‑term contract

Job Summary
We are seeking a strategic, results‑oriented Project Manager to serve as the primary liaison between our U.S.-based headquarters and our offshore Consultation Center (Call Center) operations in the Philippines.
In this pivotal role, you will bridge domestic strategy with offshore execution. Rather than managing day‑to‑day tactical work, you will drive performance through an established Offshore Team Lead, ensuring productivity, compliance, and alignment with U.S. business objectives.

Key Responsibilities
Strategic & Operational Leadership

• Serve as the central point of contact between U.S. leadership and the offshore liaison supporting Philippines‑based call center operations
• Translate U.S. strategy into clear objectives and expectations for offshore execution

Performance & KPI Management

• Monitor, analyze, and report on offshore team performance using established KPIs
• Identify trends, performance gaps, and improvement opportunities
• Ensure offshore teams consistently meet or exceed service metrics

Relationship & Stakeholder Management

• Manage and support the Offshore Team Lead through influence rather than direct authority
• Provide strategic guidance, feedback, and resources to support offshore team success
• Maintain strong cross‑cultural working relationships

Process & Quality Optimization

• Standardize workflows and communication protocols to improve efficiency and reduce friction
• Ensure adherence to U.S. brand standards, service expectations, and compliance requirements
• Drive consistency in service delivery across all shifts

Reporting & Executive Communication

• Deliver regular performance updates to executive stakeholders
• Translate offshore performance data into clear, actionable business insights

Required Qualifications

• 3-5+ years of Project Management experience, ideally within a call center, BPO, or international operations environment
• Automotive industry experience strongly preferred
• Proven experience working with international or offshore teams; Philippines experience is a plus
• Strong analytical skills with the ability to interpret KPI data and drive performance improvements
• Excellent verbal and written communication skills, including the ability to navigate time zone differences and cultural nuances
• Demonstrated success managing through influence rather than direct reporting lines

Education & Certifications

• Bachelor's degree in Business Administration or a related field
• PMP or PMI certification preferred

Success Metrics

• Meeting or exceeding established offshore KPIs (e.g., CSAT, AHT, Resolution Rates)
• Reduction in communication bottlenecks between U.S. and Philippines teams
• Consistent service delivery and quality standards across all shifts

Benefits

As a Project Manager - Offshore Operations (Call Center / BPO) with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.

At Impellam Group, we offer a competitive compensation package with benefits including:

· Medical, dental, and vision

· 401(k) plan with employee contribution opportunities

· Paid time off, including holidays

· 529 college savings program

Make the most of your experience!

Apply now!

For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

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Keyword:
Project Management call center KPI

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.