Dealer Rental Program Coordinator

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Dealer Rental Program Coordinator. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Location: Detroit, MI
Pay: 37.94
Duration: Long term contract
Position Description
The Dealer Rental Program Coordinator supports the day-to-day operations of the Dealer Daily Rental (DDR) program. This role works closely with the Dealer Daily Rental Manager, internal stakeholders, and external partners to support rental-related business activities. The coordinator serves as the primary point of contact for the dealer network, providing guidance, addressing inquiries, investigating concerns, and ensuring a consistent, high-quality experience across the dealer body.

This position regularly utilizes multiple systems, databases, and online tools to analyze data, generate reports, and support program compliance.

Key Responsibilities

• Review and process exception requests using the Dealer Rental Exception (DRE) system; coordinate email requests submitted to the DDR Manager or other Rental Team Managers as needed
• Generate and maintain reports to support the rental management team, including:
  • Lincoln Units in Operation Report (quarterly)
  • Enrollment reports (as needed)
  • VIN list updates (weekly)
• Update program details and supporting documentation on the FRAC/LRAC/DDR web pages based on program updates, model year changes, and vehicle line eligibility
• Submit and test incentive changes
• Partner with the Ford Pro Contact Center of Excellence (CCoE) to address dealer rental inquiries and concerns
• Conduct in-service audits to ensure program adherence, review findings with Dealer Rental Management, and submit approved findings to the General Auditors Office for processing
• Maintain and update procedural documentation related to the role and business operations
• Work in a hybrid environment with a mix of remote and on-site responsibilities

Skills Required

• Proficiency with Microsoft Office, particularly Excel
• Data analysis and reporting skills
• Strong customer service and customer contact skills
• Excellent written and verbal communication
• High level of accuracy with exceptional attention to detail

Skills Preferred

• Experience with data and analytics dashboards

Experience Required

• Demonstrated proficiency in Microsoft Excel
• Experience supporting customers or internal stakeholders in a service-focused role

Experience Preferred

• Experience communicating with and supporting a dealer network

Education Required

• Bachelor's Degree

Benefits

As a Dealer Rental Program Coordinator with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.

At Impellam Group, we offer a competitive compensation package with benefits including:

· Medical, dental, and vision

· 401(k) plan with employee contribution opportunities

· Paid time off, including holidays

· 529 college savings program

Make the most of your experience!

Apply now!

For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

#ImpA

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.