Business Analyst 2

Dealer Chat Data Analyst / Voice of the Customer Lead - Contract (Hybrid)

Bartech Staffing is a leading engineering, technical, and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions.

Our client has engaged Bartech Staffing to assist in hiring a Contract Dealer Chat Data Analyst / Voice of the Customer Lead. This is an excellent opportunity to get your foot in the door with a leading organization. If you are interested, we want to talk with you!

Pay Rate

$28.00 per hour

Work Schedule & Location

• Hybrid role - onsite 3 days per week, remote 2 days per week
• Location: Global Headquarters - Warren, MI
• Reporting to: Dealer Chat Engagement Lead

Job Description

As the Data Analyst for Dealer Chat, you will be responsible for data analytics and reporting related to digital customer experiences. You will cultivate reports that highlight key trends and insights tied to operational performance, customer behavior, and customer concerns.

Your insights will contribute to improving Dealer Chat by strengthening dealer relationships, increasing dealer enrollment, and driving revenue growth. The ideal candidate is passionate about using data to tell clear, actionable stories that move the business forward and is open to change as reporting and business needs evolve.

Key Responsibilities

• Develop, interpret, and distribute daily, weekly, monthly, and quarterly KPI performance reports for all Dealer Chat departments
• Leverage the XM Discover tool to support and supplement analytics findings
• Participate in quarterly analytics meetings to share trends, challenges, best practices, and case studies
• Analyze and trend historical data to establish measurable objectives and targets for annual planning
• Create data visualizations and insights using Power BI
• Assist in defining KPIs and adjusting performance goals as business needs evolve
• Support the forecasting team with scheduling and scheduling audits
• Create, educate, and coach stakeholders on research and analytics best practices
• Champion a metrics-driven approach to decision-making across the organization
• Participate in weekly operations, coordinator, and support team meetings
• Prototype new AI solutions, including Generative AI, to solve business challenges
• Develop agentic AI solutions to streamline and improve business processes

Job Requirements

• Excellent verbal and written communication skills with the ability to engage internal and external stakeholders
• Strong data analytics skills, including synthesizing data from multiple sources and systems
• Ability to thrive in a fast-paced, high-pressure, collaborative environment
• Proven ability to multitask, prioritize, and meet tight deadlines
• Hands-on experience with Power BI and strong knowledge of data best practices
• Strong background in statistical data analysis, including:
  • Reliability analysis
  • Analysis of variance (ANOVA)
  • Time series analysis
  • Categorical data analysis
• Expertise in anomaly detection, diagnostics, prognostics, and root cause analysis
• Demonstrated experience working with large-scale data analytics
• Programming & Frameworks: Python, R, Java, PySpark, PyTorch, SQL
• Machine Learning & AI: Large Language Models (LLMs), Generative AI, RAG, Reinforcement Learning, NLP, Decision Trees, Clustering
• Data Engineering: Databricks, SQL, data pipelines, data preprocessing, feature engineering

About Bartech Staffing

As a Dealer Chat Data Analyst / Voice of the Customer Lead with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of experience serving as a trusted partner to our client companies.

We provide our consultants with personalized, responsive support and assign an Employee Care Representative to assist with any questions or concerns. Based on the client, assignment, and individual performance, there may be opportunities for direct employment.

Benefits

As a Bartech employee and part of the Impellam Group, you may be eligible for a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) plan with employee contribution opportunities
• Paid time off, including holidays
• 529 college savings program

Make the most of your experience - apply now!

For this opportunity, the successful candidate will be employed directly by Bartech Staffing as a W‑2 employee, while providing services to our client. Candidates must be eligible to work in the United States and available to start immediately.