Senior Claims Specialist

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing a global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Senior Claims Specialist (Montreal) . If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Hourly pay range $ 23.50-25.50/hour
Located in Montreal, QC
Hours Monday to Friday and ability to work on weekends

About the Role
We are seeking a customer-focused Senior Claims Specialist to investigate, evaluate, and resolve complex claims while delivering an exceptional customer experience. This role requires strong analytical, communication, and negotiation skills to drive fair, timely resolutions while mitigating risk and fraud.

RESPONSIBILITIES

• Investigate and resolve complex, high-value claims from initial review through final resolution.
• Verify facts, assess evidence, and make claim decisions in accordance with policies and procedures.
• Identify fraud risks and take appropriate action to protect customers and business.
• Deliver exceptional support through phone, email, and messaging channels.
• Educate customers on coverage, policies, and claims processes.
• Collaborate with internal teams and third-party partners to ensure timely claim resolutions.
• Maintain accurate documentation and provide regular case updates.
• Identify opportunities to improve workflows, processes, and customer experience.
• Share best practices and support team success.

BASIC QUALIFICATIONS

• 3+ years of experience in customer experience, fintech, insurance, or a related field.
• 1+ year of insurance or claims handling experience.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience managing complex customer interactions with empathy and professionalism.
• Strong negotiation and conflict-resolution abilities.
• Ability to work independently in a fast-paced environment with changing priorities.
• Strong analytical skills and attention to detail.
• Experience balancing fraud prevention with positive customer outcomes.

Preferred Qualifications

• Experience with property damage, travel, or liability claims.
• Demonstrated ability to provide premium, customer-centric service.
• Growth mindset with a proactive and solution-oriented approach.
• Ability to handle sensitive situations with professionalism, fairness, and empathy.

Schedule: Full-time (40 hours/week). May require weekends and holidays based on business needs.

BENEFITS
As a Senior Claims Specialist with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.

Make the most of your experience!

Apply now!

Note: This position is open to fill an existing position, and AI is used to assist within the recruitment process.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.