Market Coordinator

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing a global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Market Coordinator. If you are interested in an opportunity to get your foot in the door with a leading company, we want to talk with you!

Hourly pay range $ 45.50-47.50/hour

RESPONSIBILITIES
The Market Coordinator plays a pivotal role in supporting the Field Team by managing high-value Host-related inquiries and escalations. Acting as a critical liaison between Hosts and internal teams, you ensure timely resolution of issues while delivering exceptional service. You support the Market Management Field Teams by sharing ideas and recommendations and by building strong relationships with colleagues, both inside and outside your team.

• Serve as additional Host-facing support for the Market Management Team
• Master and maintain in-depth knowledge of company policies and procedures, acting as an expert in Community Support and brand risk topics
• Provide end-to-end resolution and communication to Hosts, maintaining professionalism and clarity
• Conduct in-depth research to address and resolve Host issues
• Triage and assign escalation tickets, and provide recommendations for efficient resolution
• Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment
• Proactively improve the listing quality of Hosts in your region, driving an increase in the percentage of 5-star bookings in your markets
• Support in-market events for your territory when required
• Communicate effectively in the context of stakeholder management
• Meet or exceed SLA response times

BASIC QUALIFICATIONS

• 4+ years as a Customer Support Representative or in Account Management
• Proven expertise handling high-value, time-sensitive customer service inquiries, with strong active listening and problem-solving skills
• Exceptional written and verbal communication skills
• Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment
• Proven ability to analyze and assess challenges, with a track record of solving complex issues
• Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations
• Strong analytical skills to support peers, Leads and Market Managers
• Proficiency in tools such as Salesforce and G Suite

PREFERRED QUALIFICATIONS

• Bilingual in English and French
• Proficiency with Jira
• Previous experience in hospitality, customer service or a related field
• Strong attention to detail and organizational skills

BENEFITS
As a Market Coordinator with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.

Make the most of your experience!

Apply now!

Note: This position is open to fill an existing position, and AI is used to assist within the recruitment process.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.