Service Lane Advisor

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Service Lane Advisor. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities

• Compensation (Range): $25.00/hr
• As a Service Advisor, you will be the primary point of contact for customers regarding their vehicle service needs. You will ensure a smooth and efficient service experience by coordinating between customers and service technicians.
• Customer Interaction: Greet customers and listen to and capture their concerns about their vehicles.
• Assessment: Assess vehicle conditions, history and advise on necessary services or repairs. Add open recalls and RSUs to service appointments.
• Repair Orders: Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs.
• Coordination: Work closely with technicians to ensure repairs are completed accurately and timely.
• Communication: Explain technical automotive information to customers in understandable terms.
• Follow-Up: Monitor repair progress and keep customers informed about the status of their vehicles. Maintain loaner vehicle logs. Maintain scheduling for customer return to after repairs have been completed.
• Customer Satisfaction: Handle customer complaints professionally and resolve issues where possible.
• Knowledge Update: Stay updated with the latest automotive technologies and best practices.
• Responsible for dispatch of vehicles to Technicians for repair.
• Responsible for allocation, maintenance, and upkeep of departmental loaner vehicles.

Job Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the automotive industry.
• Basic knowledge of automotive systems and repair processes.
• Strong organizational and multitasking abilities.
• Valid driver's license.
• Customer Service: Excellent communication and interpersonal skills to interact effectively with customers.
• Technical Knowledge: Strong understanding of automotive systems and repair processes.
• Problem-Solving: Ability to diagnose and resolve customer concerns efficiently.
• Attention to Detail: Ensure all repair orders and documentation are accurate.
• Time Management: Efficiently manage time to handle multiple customer requests and service orders.
• Ability to work in various positions, including standing, walking, and sitting for extended periods.
• Occasionally lift and carry items weighing up to 25 pounds

Benefits
As a Service Lane Advisor with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• Paid time off, including holidays
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.